1. Order Processing

Orders are typically processed within 1–3 business days after payment verification. Processing may take longer during busy seasons or holidays.

2. Shipping Methods

We cooperate with reliable carriers, such as DHL, USPS, UPS, and local postal services. Available options and fees will be shown at checkout.

3. Estimated Delivery Time

Delivery usually takes 7–20 business days, depending on the shipping destination, customs, and carrier performance.

4. Shipping Fees

Shipping fees are calculated automatically at checkout based on destination and package weight. Some orders may qualify for free shipping promotions.

5. Tracking Orders

Once shipped, you will receive a tracking number via email. You can track delivery progress through the carrier’s website or our “Track My Order” page.

6. Customs Duties & Taxes

International orders may be subject to customs fees, import taxes, or other local charges, which are the buyer’s responsibility.

7. Address Accuracy

Customers must ensure that their shipping information is correct and complete. We are not responsible for lost or delayed packages caused by incorrect addresses.

8. Lost or Delayed Shipments

If your parcel has not arrived within 30 days, please contact us. We will assist in locating your order and arrange a replacement or refund if it cannot be found.

9. Damaged Items

If items arrive damaged, notify us within 7 days with photos of the damage. We will arrange a replacement or refund accordingly.

10. Delivery Delays

External factors like customs inspections or weather conditions may cause delays. We will assist but cannot control such circumstances.

11. Multiple Shipments

For large orders, items may be shipped separately from different warehouses. Each shipment will have its own tracking number.

12. Eligibility for Returns

We accept returns within 30 days of delivery. Returned items must be unused, undamaged, and in their original packaging.

13. Non-returnable Items

For hygiene reasons, opened or used water filter cartridges cannot be returned unless defective or damaged on arrival.

14. Return Shipping

Unless the item is defective or shipped in error, customers are responsible for return shipping costs. Use a trackable shipping service for safety.

15. Refund Procedure

Once your return is received and inspected, we’ll notify you via email. Approved refunds will be credited to your original payment method.

16. Exchanges

We replace defective, damaged, or incorrect items at no extra charge. If the product is out of stock, a refund will be issued instead.